If you placed an order in our old system — we have most likely transferred the order to your new account in the new system. However, it’s always a good idea to double-check that everything has come through correctly.
🔍 How to Check for Missing Orders
Log in to your account.
Click on the profile icon in the top-right corner.
Select Account History → Orders.
Use the filter to select the relevant date.
✅ What to do if an order is missing in the order overview
If you see your order — please do the following:
Click the Contact the Kitchen button in the app to reach out to the kitchen to understand why your child did not receive their meal.
If your order is missing:
Open the app and place a new order for the relevant day.
Or, click the Contact the Kitchen button in the app to reach out directly and have the order placed for your child.