If you recently updated the allergens on your child’s profile, some of your previously placed meal orders may have been automatically cancelled to protect your child from receiving food that contains those allergens. Here’s how you can find out exactly which meals were removed:
Here's how to find out which meals were cancelled
Step 1: Check your email titled "Urgent Allergen Alert for your Order"
You will receive an email right after the cancellations happen. This email includes the Order ID(s) of the meals that were cancelled.
To find out which meals those IDs refer to:
Search your inbox for your original order confirmation emails
Each confirmation email includes the Order ID and shows the date and meal that was originally ordered
By matching the Order IDs from the allergen alert email with the confirmation emails, you can identify which meals got cancelled.
Step 2: Look through the upcoming days in the app
You can also check directly in the Kanpla app:
Go to the ordering page
Browse through the upcoming days and weeks
Look for days that show no meal
If the day is empty but you know you placed an order earlier, it's most likely due to the allergen update.
Step 3: Check if your recurring order was cancelled
If the cancellation affected a recurring order, the recurring order will also have been removed and will have to be placed again.
To check this:
Open the Recurring Orders section in the app
If your recurring order is no longer visible, it was automatically cancelled due to a meal containing an allergen now listed in your child’s profile