There can be many reasons why you want to update your account password. Some of the most common reasons include:
Forgot your password?
If you’ve forgotten your password, you can easily reset it:
On the login page, find a button or link with the text “Forgot Password”.
Enter the email address associated with your account.
Check your inbox for an email with a link to reset your password (remember to check your spam folder).
Click the link, enter a new password, and confirm it.
Ensure the password is strong and unique.
If you’re trying to sign up but receive the message 'This email is already registered', do the following:
'This email is already registered':
If you’re trying to create an account and see the message “This email is already registered”, it means the email is already linked to an existing account. Follow these steps to resolve the issue:
Log in using the same email you attempted to register with.
Click “Forgot Password” on the login page.
Enter your email.
Follow the link sent to your email to reset your password.
Reset your password and log in.
Follow this article for more information: Why does it say “This email is already registered” when I try to log in? (3-minute read)
Do you want to change your password for security reasons?
Change your password:
Go to the Kanpla platform or app.
Log in with your current email and password.
Click on your profile or menu in the top-right corner.
Select “Settings” or “Account”.
Click “Change Password” or a similar option.
Enter your current password.
Type your new password and confirm it.
Click “Save” or “Update Password” to finish.
With these simple steps, you can ensure your account stays secure and accessible whenever you need it.
If you have further questions, contact customer support for assistance!