If you’re having trouble logging in, even though you’ve already created your account, don’t worry - this article helps you get back on the platform quickly.
What could be the issue?
Option 1: Double-check your login details
Make sure you’re using the same email address you used during the sign-up process.
Check for spelling mistakes in your email or password.
If you’re copying and pasting your password, make sure there are no extra spaces before or after.
Option 2: Try resetting your password
On the login screen, click “Forgot password?”
Enter your email address
Follow the instructions to receive the reset email
⚠️ Remember to check your spam/junk folder if the email doesn’t arrive right away.
Neither of the options worked?
If you’re still unable to log in, please reach out to Kanpla Support using the Help button in the app or on the website – we’re happy to assist you!